![]() ![]() The third party have confirmed that they have configured the settings correctly based on what they were provided. I also tried my work email, and nothing there either. #Surgemail smtp relay pdfOnce this was added, they then finish up configuring the SMTP details.Īttempted to test a PDF to my personal email and didn't receive anything through, and no bounce backs to the SMTP address. They are unable to connect to the Mimecast outbound SMTP address therefore I raise a ticket with Mimecast to have their IP address added to our authorised outbounds. So I configure the SMTP details as in the article and send these over to the third party. Now, of course this says on prem devices which the third party email system isn't however I tried this anyway. However, we use Mimecast as our cloud provider therefore I researched whether this was possible and found the below Mimecast article Ĭonfiguring Outbound SMTP Authentication for On-Premise Devices and Application Servers () We were advised to set up an SMTP relay to counter this and to provide the third party with the SMTP credentials, they advised to use a service like Mailgun or Sendgrid to achieve the relay. The website is hosted by a third party on their servers and was configured to use an internal address however when testing sending a PDF to an external gmail address, the email bounced due to spam flags. ![]() So we have a website which allows customer buying our products to create a customised PDF banner which they can then go ahead and download as this is sent to their email. ![]()
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